Using Information System

3- Using Information System:
Many factors can affect the ability of an information system to achieve its goal of supporting business processes. Before an information system is developed, a cost benefit study should be completed, and user requirements must be carefully analyzed to ensure that it will provide the appropriate functionality. During the system development process, organizational standards need to be followed. But over and above these planning issues, the final measure of success for an information system depends on how it is used – are employees happy to incorporate it into their data processing activities; does it deliver the information that they need; is the integrity of information guaranteed; can human or technical problems be identified and corrected? No matter how carefully a system has been developed, there are still potential problems associated with its use in the real world, which need to be included in an IS management strategy.

3.1 Change Management

One of the main reasons that information systems fail, is that users resist change. Many individuals believe that their skills and experience will be of less value in an automated environment, which threatens their job or status. Users may refuse to adapt to new methods of working, or while using the new system may attempt to weaken its efficiency. Acceptance of the system can be improved through the implementation of a change management strategy.

3.2 Ethics

The increased use of information systems in business has given rise to new chances for behavior that could affect the organization, its employees and its customers. Four major areas of ethics that are affected by information technology are privacy, property, accuracy and access.




3.2.1 Privacy

Most companies store information about their customers and staff in business databases – not only details like names and addresses, but also