Communication Skills in Pharmacy Practice
Assertiveness:
Assertiveness is the ability to state positively and constructively your rights or needs without violating the rights of others. When you use direct, open, and honest communication in relationships to meet your personal needs, you feel more confident, gain respect from others, and live a happier.
The goals of assertiveness training include:
Differentiation among assertiveness, aggressiveness, and passivity ( non-assertiveness or passive aggressiveness) , and how people deal with personal boundaries ( their own and those of other people).
Learning verbal & non verbal assertiveness skills.
Increased awareness of personal rights.
Assertiveness is a response style that focuses of resolving conflicts in relationships in an atmosphere of mutual respect
Assertiveness gives the person the ability to directly and honestly convey what they think
Allows people to stand up for their own rights and what they believe in without fringing on the rights of others
Focus on problem solving rather than turning a conflict into a ‘win/lose’ situation
Passive Behavior
Avoid conflict at all cost
Avoids saying what he/she really think out of fear that others may not agree
‘Hides’ and waits for others to initiate conversation
Put others’ needs above their own
May feel secretly angry or resentful towards others
May see themselves as victims
Aggressive Behavior
Seeks to ‘win’ his/her own conflict situations by dominating or intimidating others
Promotes his/her own interests, but is indifferent or hostile to the feelings, thoughts, or needs of others
May ‘win’ certain arguments in the short term, but their behaviour may lead to long-term negative consequences
Assertive Behavior
Direct expression of ideas, opinions, and desires
Aim To communicate in an atmosphere of ‘trust’
Face conflicts and seek mutual solutions
Initiate communication in a way that conveys concern and respect for others
المادة المعروضة اعلاه هي مدخل الى المحاضرة المرفوعة بواسطة استاذ(ة) المادة . وقد تبدو لك غير متكاملة . حيث يضع استاذ المادة في بعض الاحيان فقط الجزء الاول من المحاضرة من اجل الاطلاع على ما ستقوم بتحميله لاحقا . في نظام التعليم الالكتروني نوفر هذه الخدمة لكي نبقيك على اطلاع حول محتوى الملف الذي ستقوم بتحميله .