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Guidelines to Problem Solving and Decision Making

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الكلية كلية التمريض     القسم قسم التخصصات التمريضية     المرحلة 4
أستاذ المادة امين عجيل ياسر الياسري       11/12/2013 19:27:08
Guidelines to Problem Solving and Decision Making
Much of what people do is solve problems and make decisions. Often, they are "under the gun", stressed and very short for time. Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. It s easy with this approach to get stuck in a circle of solving the same problem over and over again. Therefore, it s often useful to get used to an organized approach to problem solving and decision making. Not all problems can be solved and decisions made by the following, rather rational approach. However, the following basic guidelines will get you started. Don t be intimidated by the length of the list of guidelines. After you ve practiced them a few times, they ll become second nature to you -- enough that you can deepen and enrich them to suit your own needs and nature.
(Note that it might be more your nature to view a "problem" as an "opportunity". Therefore, you might substitute "problem" for "opportunity" in the following guidelines.)
1. Define the problem
This is often where people struggle. They react to what they think the problem is. Instead, seek to understand more about why you think there s a problem.
Define the problem: (with input from yourself and others). Ask yourself and others, the following questions:
1. What can you see that causes you to think there s a problem?
2. Where is it happening?
3. How is it happening?
4. When is it happening?
5. With whom is it happening? (HINT: Don t jump to "Who is causing the problem?" When we re stressed, blaming is often one of our first reactions. To be an effective manager, you need to address issues more than people.)
6. Why is it happening?
7. Write down a five-sentence description of the problem in terms of "The following should be happening, but isn t ..." or "The following is happening and should be: ..." As much as possible, be specific in your description, including what is happening, where, how, with whom and why. (It may be helpful at this point to use a variety of research methods.


المادة المعروضة اعلاه هي مدخل الى المحاضرة المرفوعة بواسطة استاذ(ة) المادة . وقد تبدو لك غير متكاملة . حيث يضع استاذ المادة في بعض الاحيان فقط الجزء الاول من المحاضرة من اجل الاطلاع على ما ستقوم بتحميله لاحقا . في نظام التعليم الالكتروني نوفر هذه الخدمة لكي نبقيك على اطلاع حول محتوى الملف الذي ستقوم بتحميله .
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